- Apple Store Bay Street store hours, contact information, and weekly calendar of events.
- Problems with Apple Pay, Apple Card, Apple Cash and their solutions. Apple Card data and statements. There is a different User Tip which covers setting up your phone correctly and how to apply for Apple Card - Steps to take for applying to Apple Card - Apple Community; Apple Card data can be exported to third party financial software.
- If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter. Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple.
Problems with Apple Pay, Apple Card, Apple Cash and their solutions
Apple Card data and statements
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- There is a different User Tip which covers setting up your phone correctly and how to apply for Apple Card - Steps to take for applying to Apple Card - Apple Community
- Apple Card data can be exported to third party financial software. Manage your Apple Card account - Apple Support
- Statements for Apple Card can be downloaded to the iPhone by opening Wallet>tap on Apple Card>tap on Card Balance/Total Balance>Statements - select month>tap download PDF.
- Goldman Sachs will need your credit history with Apple Card to inform any request for credit limit increases on Apple Card. This can take six months or more. You must call (1-877-255-5923) or message Goldman Sachs to request a credit limit increase.
- Apple Card cannot be co-signed for.
- Apple Card is designed for one user and cannot be shared with different Apple IDs.
- Apple Card is reporting to multiple credit unions
Apple Cash issues
- If you send someone money through Apple Cash and they do not accept it the payment will expire after several business days and then return to your Apple Cash several business days after that.
- If your Apple Cash is locked or restricted you must go here to start the lengthy process of getting it unlocked or unrestricted - If your Apple Cash account is restricted or locked - Apple Support
- Apple Cash can be used overseas and as your default payment method for Apple Pay IF the store accepts Apple Pay and Discover Card. If a store does not accept Discover Card then you will have to use another payment method.
- You may not add or receive $500 or more in total without verifying your identity. Identity verification for Apple Card or Apple Cash - Apple Support
- Apple Cash cannot be refunded if you have been the victim of a scam. There is no buyer protection for Apple Cash. You must report it to the police and report it here - contact us to open a dispute
- If the scam happened on social media (Facebook/Instagram, etc.) you need to let them know as well.
- If you have a negative balance on your Apple Cash you need to transfer enough money from your bank account to cover the negative amount. You should also go here - Apple Pay Customers
- To transfer money from Apple Cash to your bank account using Instant Transfer you must use a Visa debit card.
- If you do not see the option to use the regular transfer you may need to reduce your text size.
- Here is the link for transferring money from Apple Cash to your Bank Transfer money from Apple Cash to your Visa debit card or bank account - Apple Support
- To add money to Apple Cash you need a debit card or prepaid debit card Add money to Apple Cash - Apple Support
- You cannot transfer money from your Apple ID or iTunes pass to your Apple Cash. You have to meet certain criteria. Go here for assistance - iTunes - Official Apple Support
About unused Apple ID balance
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, please include the following information:
Your Apple ID. The refund amount. Your current shipping address.
- If you can't send or receive money in messages If you can't send or receive money in Messages with Apple Cash
- To set up Apple Cash Family you must first close any accounts that children already had. Make sure that the balance is zero then go here - Manage your Apple Cash account - Apple Support next, go here - Set up and use Apple Cash Family. (Additional support links View and limit your child or teen's Apple Cash activity, Leave Apple Cash Family, Apple Cash and person to person payments limits)
Availability of Apple Pay, Apple Card, Apple Cash
- Apple Pay is supported in the following regions - Countries and regions that support Apple Pay - Apple Support and none of the users of this website know when Apple Pay will become available in regions or countries that are not currently supported.
- Apple Cash and Apple Card are only available in the USA and none of the users of this website know when or if it will expand outside of the USA. (Apple Cash - https://applecash.greendot.com/termsconditions/, Apple Card - How to apply for Apple Card - Apple Support)
How old do you have to be?
- To set up Apple Pay you must be at least 13 years of age to use Apple Pay (Set up Apple Pay - Apple Support see note 2).
- If your Apple ID was created before you were 13 and you are unable to sign up for Apple Pay try signing out of your Apple ID and back in.
- To set up Apple Cash you must be at least 18 years of age (https://applecash.greendot.com/termsconditions/)
- You can set up Apple Cash Family Set up and use Apple Cash Family - Apple Support
- To apply for Apple Card you must be at least 18 years of age (How to apply for Apple Card - Apple Support)
Issues with Wallet/If you have trouble adding a card to wallet
- Sometimes if you sign out of your Apple ID and back in it resolves the problem.
- Make sure you are using the latest iOS/macOS update.
- Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
- Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
- A passcode is required to use the Wallet app.
- You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
- Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
- If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
- Apple Pay support can be reached here - Apple Pay Customers
- If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
- Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
- If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
- If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
- If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
- How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Mac issues
- Although rare, adding payment cards to Macs can sometimes be an issue. If you are having trouble adding a card to your Mac - on the iPhone go to settings>Wallet & Apple Pay>allow payments on Mac. Your Mac must be signed into the same Apple ID as your iPhone. Your cards should already be added to your Mac if you are signed into both. If you still have issues you can sign out of your Apple ID and back in which usually resolves the issue. Set up Apple Pay - Apple Support
- To use Apple Card for online stores you need the entire card number. Once you use it once your keychain should remember the card number if you choose that option. To get the entire card number go to Wallet>Apple Card>tap the three dots in the circle>tap card information.
- If more troubleshooting needs to be done the following links could be helpful. (About Secure Boot, Reset NVRAM or PRAM on your Mac, How to reset the SMC of your Mac)
- If you created a bootable clone of your device, and booted to it, and enabled FileVault, macOS (Big Sur) may move the Apple Pay authorization to that external drive and disable it on the internal one. The resolution may be to delete one card, which will then trigger a prompt about the disk authorization move, and ask you to reset Apple Pay. Reset Apple Pay, then re-enter the CCV's for all the cards and since you have not rebooted, the error may still be present. Reboot and the system should be fine. (information gathered from another thread https://discussions.apple.com/thread/252321587?answerId=254739360022#254739360022)
- If you are getting a message that 'Apple Pay has been disabled because the security settings of this Mac were modified' - go to Software Update/Advanced and uncheck the recheck 'Install system data files and security updates.' to see if that resolves the issue.
NFC issues
Since we are all users here we cannot troubleshoot NFC issues. What you can do though is go to this link Contact Support and they can perform a hardware diagnostics while you chat with them or you can make an appointment at your nearest Apple Store Genius Bar for an evaluation.
PayPal
PayPal cannot be used with Apple Pay but you can use it for a payment method for your Apple ID but you will have to verify each and every transaction. Payment methods that you can use with your Apple ID - Apple Support
Apple And Mac Solutions Oakland Nj
Transaction issues
If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)
photo 1 - select the transaction
photo 2 - click the amount
photo 3 - click the link
Using iTunes Gift Cards with Apple Pay
- You cannot use gift cards to pay Apple Card
- You cannot use gift cards to add money to Apple Cash
Wallet blank or frozen
If your Wallet app is frozen or blank you need to:
- Force close the app (How to force an app to close - Apple Support),
- Sign out of your Apple ID
- Force reboot your device (Force reboot device - Apple Support)
- Sign back into your Apple ID
Additional links
Mac Solutions Greensboro
Apple Pay & Privacy - Apple Pay & Privacy - Apple Support
Apple And Mac Solutions Oakland Md
Apple Pay Support - Apple Pay - Official Apple Support
Set Up Apple Pay - Set up Apple Pay - Apple Support
Set Up Apple Cash - Set up and use Apple Cash on iPhone (U.S. only) - Apple Support
Apple And Mac Solutions Oakland Nj
Use Apple Cash - Send and receive money with Apple Pay - Apple Support
Apple And Mac Solutions Oakland Maine
About Apple Cash & Privacy - Apple Cash and Apple Payments Inc. & Privacy - Apple Support Apple usb keyboard a1243.
